Along with the safety of our team, our priority is to continue supporting online sales for facemasks. We think that it’s especially important during these times to support our customers and provide a variety of facemask options.
This is a difficult time for everyone and we’re working hard to adapt to this new reality. We’ll continue to share information on this page, so check back often.
Our fulfillment times will be longer than usual, and may continue to increase until things get back to normal. The entire industry is grappling with challenges and we’re seeing delays in our supply chain, including distributors and shipping carriers.
We’re closely communicating with our partners to make sure they can supply us with adequate stock levels. When we are out of stock on fabrics we let our customers know thru social media.
We’re experiencing an increase in orders similar to levels we see during Black Friday Cyber Monday. We usually prepare for Cyber Week months in advance and spend weeks training additional staff. With social distancing and shelter-at-home measures in place, we can’t scale up as quickly as we can during our peak season.
People are adjusting to new routines and returning to ecommerce, and weeks-long delays are being felt industry-wide. Here’s what we’re doing now to manage:
- We’re increasing our capacity in Europe and continuing to route orders to where they’ll be fulfilled most efficiently. Fulfillment times at our EU facility are currently shorter than in the US.
- Although fulfillment services are also experiencing delays, we’re looking for more backup facilities to partner with both in the US and Europe.
- With social distancing measures in mind, we’re cautiously hiring more teammates in departments where they’re needed most.
The entire TGC FASHION team is doing their best to keep up with demand so you can have your facemask in a timely manner, and we appreciate that you’re with us.